What I Learned Shopping for Replacement Windows

CR members can access our replacement window ratings to find out which double-hung replacement windows CR judges best. Going to a window showroom can help you see and feel different features, like hardware and glass options.

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In our case, reps from Renewal by Andersen, the well-known national brand that makes, sells, and installs only its own replacement windows, and WindowRama, a company in the New York metro area that sells several window brands, came to our home armed with their scripts and lots of window knowledge to impart. I didn't tell them that, while we had a real interest in new windows, I also was researching an article.

And as a CR staffer, I should have been prepared. But I wasn't'and neither was my husband. We had a budget in mind, but we'd considered little else.

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The two salesmen explained the difference between inserts (replacement windows that fit into existing frames), and new construction, or 'full-frame,' windows, for which the existing window frames are completely replaced. (Because inserts are essentially a frame-within-a-frame, they typically have less glass and allow less light in.) The reps talked about how energy-efficient their products were. The Renewal by Andersen rep explained the benefits of his company's windows of Fibrex, a composite of wood dust and polymer that he said it was stronger than either material alone. Both reps talked about the installation process and warranties. Both also went around the house measuring our windows and spent time discussing financing.

Both also stressed that acting today was the best way to ensure the lowest price possible. When we said we needed more time to decide, the Renewal by Andersen rep called his supervisor to confirm that he could extend the pricing for a short time. (The boss was used to those calls, we surmised.)

The Renewal by Andersen rep stayed for 3 hours. WindowRama's guy stayed for 2. Both were very friendly and personable'they're salesmen, after all. But had we spent more time in advance researching our choices, we could have told them, 'We know what we want; let's cut to the chase.' 

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