May. 26, 2025
Do you have one 36v battery or 3 x 12v batteries? It sounds like you have one 36v battery but the manufacturer wants to send you a balance board to you to install on the battery. Thats not a simple task, not difficult, but definitely not plug and play.Yeah, it's a single 36v battery.
It sounds like you have one bad cell, a balance board will just hide it, not fix it. Send it back and get a better battery with real customer support that’s designed for cart use. Look at Eco Battery or Epoch.
A quality battery should never shut down on you unless you’ve let it get too low.
Yeah, it's a single 36v battery.No way your cart damaged their battery. It's impossible. Their battery has a BMS board in it that is there to prevent damage from external devices. If your cart presented a load that the battery couldn't run then it should have shut down. More likely, they're using cheap or second hand cells that aren't up to the task, with the BMS setting set too high and allowing too much current to flow through those inadequate cells. That's how these cheaper batteries are claiming high currents. They are trying to get out of a warranty claim.
Lucky me, I get a bad one. They seem to think my cart damaged the battery. I'm not sure how that's possible.
No way your cart damaged their battery. It's impossible. Their battery has a BMS board in it that is there to prevent damage from external devices. If your cart presented a load that the battery couldn't run then it should have shut down. More likely, they're using cheap or second hand cells that aren't up to the task, with the BMS setting set too high and allowing too much current to flow through those inadequate cells. That's how these cheaper batteries are claiming high currents. They are trying to get out of a warranty claim.I agree with this. If the battery is properly designed the BMS will shut down before damage can occur. Sounds like you got a battery with a bad cell no way around it. You get what you pay for, there’s a reason these amazon batteries are a third of the price of reputable brands. They can claim whatever they want about how long their warranty is, most of those sellers will try to blame you, give you the runaround, or just ghost you. They could care less if that account gets banned, they probably already have 10 other accounts selling the exact same thing under a different name. Not that Amazon actually cares that people sell garbage products on their platform as long as they’re making their sellers fees. Buyer beware is the name of the game with these budget lithium batteries.
No way your cart damaged their battery. It's impossible. Their battery has a BMS board in it that is there to prevent damage from external devices. If your cart presented a load that the battery couldn't run then it should have shut down. More likely, they're using cheap or second hand cells that aren't up to the task, with the BMS setting set too high and allowing too much current to flow through those inadequate cells. That's how these cheaper batteries are claiming high currents. They are trying to get out of a warranty claim.They have been very helpful and have told me they will refund my money on a return. But they want to test it first and now they're telling me their engineer is on vacation for the next two weeks. Ugh.
I agree with this. If the battery is properly designed the BMS will shut down before damage can occur. Sounds like you got a battery with a bad cell no way around it. You get what you pay for, there’s a reason these amazon batteries are a third of the price of reputable brands. They can claim whatever they want about how long their warranty is, most of those sellers will try to blame you, give you the runaround, or just ghost you. They could care less if that account gets banned, they probably already have 10 other accounts selling the exact same thing under a different name. Not that Amazon actually cares that people sell garbage products on their platform as long as they’re making their sellers fees. Buyer beware is the name of the game with these budget lithium batteries.It got really good reviews, I thought this was going to be a good option. Hopefully it's just a situation where I was unlucky and got one of the few with a bad cell.
It got really good reviews, I thought this was going to be a good option. Hopefully it's just a situation where I was unlucky and got one of the few with a bad cell.A couple of points, a lot of those reviews may be fake, and it does take a lot to make a well designed battery fail.
Man, it doesn’t take much to make a battery fail.
Okay, so if I move on from this battery and go with 2 100ah batteries, will that help with the stress caused by the 23" tires? I didn’t put those tires on, they were onit when I got it last year. The lead acid batteries did okay, the cart was just slow on inclines.Look at @Pat911’s post above. You need to look at the discharge amp limit, not amp hours. The discharge current is how many amps can flow at once, the amp hour rating is how many amps are stored inside the battery total. The fire department can have a full tanker of water, but it won’t help if they’re trying to spray it through a drinking straw.
Okay, so if I move on from this battery and go with 2 100ah batteries, will that help with the stress caused by the 23" tires? I didn’t put those tires on, they were onit when I got it last year. The lead acid batteries did okay, the cart was just slow on inclines.No; not really. Think of your battery as your fuel tank. More AH is like more gallons so with more AH you get more range not more torque. One good battery should handle your needs unless you need more range. If you need more torque you will need to upgrade your motor. Before you go buying a motor designed for more torque you will need to make sure your controller will provide the current (amps) to feed it. Think of your stock motor as a stock motor and your controller as a carb. You will get more torque from an after market motor with your stock controller and a good battery that won't shut down on you. Your stock controller may be able to have settings changed and that would be like putting bigger jets in your carb. If your stock controller can't be programmed to feed a high torque motor you would have to replace it as well. If you think that is going to happen you may as well go with an AC conversion set up for a few dollars more. If that won't satisfy your need for speed and torque nothing will but it is not cheap. I plan on going with an AC conversion kit at some point and I will have a good DC motor and controller to put in another cart or just sell them to recoup some cash.
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